Organon

Streamlining employee productivity during rapid growth

Organon & Co, established in 2020, specializes in women's health, biosimilars, and established brands. Facing rapid expansion, the company needed to enhance employee productivity to sustain its growth trajectory. As the Product Design Lead, I spearheaded the development of an internal iOS tool aimed at optimizing workflows and unifying the employee experience.

Solution //
B2B, Internal Tool, iOS,

Role // Product Design Lead

Responsibilities

Conducted user surveys and one-on-one interviews

  1. Developed founder profiles and journey maps

  2. Designed high-fidelity prototypes

  3. Led concept testing and synthesized findings

Project specifications

Duration:
8 weeks

Tools:

  • Figma

  • Figjam

  • Miro

The Challenge

Inherited processes from the parent company resulted in:

  • Disjointed Employee Experience: Fragmented tools and workflows hindered efficiency.

  • Inadequate Analytics Infrastructure: Lack of cohesive data systems impeded consistent service delivery.

  • Lack of Unified Engagement: Global Business Services (GBS) interactions were inconsistent and siloed.

Research & Insights

Through 25 qualitative interviews with stakeholders and end-users, we identified key pain points:

  • Decentralized Support: Employees navigated a convoluted network to seek assistance, consuming valuable time.

  • Information Accessibility Issues: Difficulty in locating relevant data hampered decision-making.

  • Overlapping Projects: Concurrent initiatives led to change fatigue and communication breakdowns.

  • Cumbersome Processes: Complex procedures diverted focus from critical tasks.

  • Scaling Challenges: Locally adapted processes conflicted with efforts toward global standardization.

Design Solutions

  1. Centralized Support Platform: Developed a self-service portal for streamlined assistance, reducing dependency on multiple contacts.

  2. Enhanced Information Retrieval: Implemented intuitive search functionalities, granting employees quick access to pertinent data.

  3. Unified Event Planning System: Introduced an integrated tool to manage events, ensuring compliance and efficient information flow.

  4. Scalable Design Framework: Established a cohesive design system adaptable to global standards, facilitating seamless process scaling.

Impact & Results

Increased Efficiency: The centralized support platform reduced time spent seeking assistance by 40%.

Improved Data Access: Enhanced search capabilities led to a 30% decrease in time spent locating information.

Streamlined Event Planning: The new system cut event preparation time by 25%, allowing employees to focus more on client relationships.

Facilitated Global Scaling: The scalable design framework enabled smoother adoption of standardized processes across regions.

  • (Pre event) Set up event

    (Pre event) Set up event

  • (Pre event) Add trainer candidate

    (Pre event) Add trainer candidate

  • (Pre event) Preview Event

    (Pre event) Preview Event

  • (At event) Event detail page

    (At event) Event detail page

  • (At event) Check in

    (At event) Check in

  • (Post event) Dashboard

    (Post event) Dashboard

  • (Post event) rate event speaker

    (Post event) rate event speaker

Reflections & Learnings

This project underscored the importance of user-centered design and the need for adaptable solutions in dynamic organizational contexts. Collaborative engagement with stakeholders and end-users was crucial in developing tools that genuinely enhance productivity and align with business objectives.

Team
—
Senior Researcher: Nina Barraco
UX Director: Daniel Shipley
UI Lead: Mei Li
Associate Strategy Director: Camille Sharrow-Blaum
Analytics Director: Corey Palmer